2 Decades Of Perfecting Customer Service: That’s How NetEffect Helps Customers Transform Their Company Through Technology
NetEffect is a technology partner for clients in the professional services industries, including law firms, accounting services and the construction industry. We choose to offer services like virtual CIO expertise that are typically not available in the small business community because we know the right IT partnership can change the way you work for the better. Our driving force is to build relationships to bring Fortune 500 technology services to the thriving heartbeat of small and medium businesses in Las Vegas.
NetEffect Beats The Odds Time And Time Again
By the time our CEO, David Rounds, founded NetEffect (initially called uptimeLV) in 2001, he knew one thing to be true: he would lead the company with integrity, build upon a foundation of excellent customer service and pay attention to industry trends to give clients a competitive advantage in the market. Since 2001, David’s commitment to those principles – integrity, customer service and forward thinking – has brought the company and clients through some of the most challenging circumstances in modern times, including the aftermath of 9/11, the Great Recession of 2008 and the Covid-19 pandemic.
In 2008, NetEffect was hit hard because nearly 60% of our clients were shut down or out of business, and we nearly lost our office space. David did what he does best: finding solutions and working with people. After negotiating a plan with our landlord, we secured a deal that worked for everyone. Instead of getting bogged down in a difficult situation, David devoted his energy to looking ahead. During the Covid-19 pandemic, that strategy paid off. Our forward-thinking approach meant that most of our clients were already set up to work remotely before they had no choice. Those that weren’t, we had set up in less than two weeks.
How We Help Businesses Thrive In The City Of Dreams
David is a Las Vegas native and has raised his own family here. Despite a touted reputation as “Sin City,” the real Las Vegas, he says, is a “City of Dreams.” We believe the possibilities for the professional services industry are endless, and we find ways to bring you closer to those opportunities. That’s why we have longtime clients that have partnered with us for over 20 years. Our team attends industry leadership groups all over the country, including IT Nation Evolve, and we are alumni of the 2006 Leadership Las Vegas program. David served as an advisor for Insperity MSP Advisory Council and the Pax8 Peer Group Advisors for a cloud software distribution company. We also hold the Nevada Gaming Commission authorization to manage and support board-regulated hardware and software systems.
Here is what you can expect when working with NetEffect:
- We use a continuous strategy philosophy to design an IT road map unique to your needs, focusing on how we can leverage technology to give you a competitive advantage.
- We provide virtual chief information officer (vCIO) services to keep all clients informed at a fraction of the cost of a low-level, full-time IT manager.
- We guarantee a six-minute response time or less with LIVE and LOCAL service 24/7, 365 days a year.
- We’ll repeat it because we mean it: we’re obsessed with exceptional customer service.
- We set milestones for our own company through leadership meetings and quarterly and annual planning sessions to check in with our growth and needs.
We Have The Highest Standards For Customer Service – Ask Our Clients
NetEffect’s commitment to its values of integrity, customer service and forward thinking paves the way for growth year after year. Between 2010 and 2019, the company merged and acquired two other MSPs. We’ve achieved a 97.2% customer satisfaction rate and 120+ FIVE-STAR reviews on Google in the last four years.
NetEffect was awarded the Las Vegas Metro Chamber Entrepreneur of the Year Award in 2008 and has been named Microsoft’s West Region Influencer Partner of the Year, winning its Partner Excellence Awards, not once, but twice. We’re also ranked as a leading managed services provider by the Channel Company’s CRN Magazine, one of North America’s most significant resources for IT news, trends, analysis and insight. With a unique, forward-thinking approach, NetEffect has earned the Award Channel Futures MSP 501 three years running and CRN’s MSP 500: Pioneer 250 in 2020.
Integrity Is The Lens Through Which Everything Is Seen At NetEffect
At NetEffect, forged by the experiences of David Rounds, integrity is the lens through which everything is seen. It’s the core of what we do and the principal theme of our core values, which we refer to as “WE ROCK.”
W: Working together.
E: Excellence in everything we do.
R: Resolve client’s issues proactively.
O: Own it to get results.
C: Customer service is our obsession.
K: Kindness leads to trust, satisfaction and success!
We’ll Prove It To You With A Free Cyber Security Risk Assessment
We understand that choosing an IT partner can be risky. You have a lot of confidential data and customers who rely on you to be at your best. By entrusting an IT firm with that responsibility, you need to make sure it’s the right choice.
Here’s how we help make the right choice for your business:
- We’ll provide you with a free network assessment where we walk you through the current state of your IT infrastructure and identify where we see growth opportunities.
- We offer a 100% money-back guarantee if you are unsatisfied with any service for any reason and we are unable to resolve it. We’ve never had to use it before, but it’s always a promise we offer.
Give us a call to schedule your Cyber Security Risk Assessment and start working with a company that’s been with the Las Vegas community through it all and is here for everything that comes next.