Avanti Green Eco Cleaning

Cherie, We appreciate your feedback and would like to clarify and address that we never charged you hourly for our cleaning services. Your rate was provided to you upfront, and we maintained the same rate throughout our engagement. When you requested a lower price after several months of using our service, we obliged by offering you a discounted rate. However, we could not sustain this lower price as your home typically takes several hours to clean and we could no longer offer the discount, which was communicated to you today prior to our next appointment.
Thank you again for your feedback and we wish you all the best in finding a cleaning service that better fits your needs and budget.

Mr. Chris,

I’ve searched our database extensively and I have no record of Chris H being a customer. I direct messaged you to obtain more details of your experience and particulars as you mentioned.
I am not sure why you felt the need to leave a bad review, and since we don’t know who you are, we can’t reach out to you to try to address the situation. If you have a legitimate complaint, please call us or kindly respond to my message.

There’s always two side of the story and here is our side:
Jessica booked using our online portal and selected a smaller home (1500 Sq ft) instead of her 4 bed 3.5 bath under 2500 sq ft house. I called her and explained the options they selected weren’t correct and she agreed to a $235 quote removing 2 bedrooms.

After the cleaning was done, her boyfriend was adamant to paying less ($220) even though I had explained Jessica a day prior the correct price - which she accepted but he thought it wasn’t the right price and he wasn’t gonna pay the difference. No explanation sufficed.

Our employees aren’t sick and while no one coughed I conveyed to her that if they coughed it could’ve been due to a strong smell of weed (marijuana) in the house. She later changed the story and said she never said anything about coughing.

I requested proof of someone stepping on their counter because we carry a step ladder and they’re not allowed to step on counters at all. I waited all day and didn’t get such proof (she said she had video cameras) she also texted me that someone put her foot to reach the blinds in the counter sink, From her review I took it as they were literally steeping on her counters.
The oversight of grease happened when putting a greasy pot back on the stove and left the grease ring on the counter which they returned to clean.

Jessica also mentioned a dirty diaper she left in the corner of her room ( my employees found a diaper in the kitchen but put it in a trash bag). Apparently she had left another dirty diaper next to the trash for us to pick up (my employees said they didn’t see it only the one in the kitchen). But for this reason alone she feels her house didn’t get cleaned well.

At the end, client refused to pay and made excuses to justify why they were $15 short, we walked away after going over 30 minutes of their allotted time for cleaning which we spent cleaning and arguing about the price difference.

In general, this was not a pleasant situation for us as a service provider. Neither healthy conditions to do business. We wish Jessica the best finding a company that better suits her needs and budget. I recommend other yelpers to book the exact sq ft of the house and if areas need to be removed we will give them the right price prior to us cleaning. Size of areas on larger homes aren’t comparable to a typical 2 bedroom home under 1500 sq Ft.

I encourage future customers to check our reviews, we have almost 12-year-track record of impeccable honest work - the reason why we are the preferred Eco Cleaning company in Las Vegas that caters to a vast list of happy clients who trust their homes from employees of the service industry to many celebrities. I’m sorry today’s experience wasn’t what you expected, but at the end, we can’t make everyone happy even though we try our best.

Flor de Liz,

We are so delighted to hear that your experience exceeded your expectations. We truly appreciate the opportunity you've given us to assist you on a monthly basis and look forward to a long lasting business relationship. Thank you for sharing your experience with other yelpers and for such a lovely review.

Kind Regards,

Claudia Meneses
Owner